Frequently Asked Questions childcare during corona time

Frequently Asked Questions childcare during corona time

Below you find the frequently asked questions and answers about our childcare during corona time. Is your question not answered? Please send an email to

Will the costs for compulsory quarantine days of my children be reimbursed?

There are several corona-related situations in which a child cannot, or is not allowed to, go to childcare. For example, if one of the pedagogical staff, or children of your child’s group, had tested positive for corona. In that case, regulations must be followed and your child must be quarantined.

Unfortunately, we cannot compensate parents for the missed childcare due to mandatory quarantine. Because we have to remain open, our costs continue in full, while we also face high replacement costs due to fewer daily available employees as a result of corona. We understand this is a pesky situation, but we hope you’ll understand.

What happens to the child care protocol and guidelines now corona regulations are less strict?

The relaxations that will generally apply in the Netherlands as of 26 June are a special milestone. For the first time since the start of the corona crisis, childcare will be functioning almost ‘as before’.

For childcare and primary education, most of the additional measures regarding contact restriction for children up to 12 years of age and advice from the ‘generic frameworks’ will cease to apply as of 26 June. The Ministry is still adapting the specific protocol for childcare that will be leading for the situation as of 26 June, but we would like to share a few details with you in advance.

Can we exchange days already?

As of 26 June, the so-called ‘bubbles’ will expire and childcare will be provided almost entirely as before. This also means that we can apply the possibilities of exchanging days when possible, requesting extra days and clustering during the holidays at the out-of-school care locations again according to the usual agreements.

Can a parent go to the location, and do you need to wear a mask?

Because the basic measure remains that we must keep a 1.5 metre distance from each other and where it is difficult to do so the guideline is to wear a mask, we want to limit visits to the locations by parents as much as possible. If there is an urgent reason to enter the location, we kindly ask you to wear a mask. There are some locations where it is easier to keep a distance and where parents will be welcome back inside. In such cases, you will be informed by the location manager. Of course, the drivers will continue to wear masks during transport for the time being.

What happens to the current quarantine guidelines?

Despite all the less strict guidelines in the protocol, we will remain cautious and alert and adhere to the generally applicable guidelines. The current quarantine measures will also continue to apply in the event of a corona infection in the group.

When will the out-of-school care reopen?

The out-of-school care locations will reopen on Monday 19 April, after the day care centers and playgroups opened on 8 February. 

What additional measures does Bink take to combat possible spread at the out-of-school care locations?

Besides being happy about the reopening of the out-of-school care locations, you may also find this quite stressful. In any case, we are doing everything in our power to prevent infections. A small (and not complete) list of measures is:

  • We strictly adhere to the childcare protocol, which was drawn up by the sector organizations in childcare, in collaboration with the Ministry of Social Affairs and Employment (SZW) and is continuously updated to the current situation. This protocol will be made Bink-specific where necessary. Examples of guidelines we also use are our strict follow-up on the safety and hygiene measures and using the guidelines for ventilation. 
  • Furthermore, the general measures that the RIVM state, will remain valid and we will always apply them according to the latest guidelines.

Can I apply for a compensation regulation?

Payment of compensation 2nd lockdown period for parents with childcare benefit
Parents who receive childcare benefit will receive a notice from the Social Insurance Bank (SVB) about the payment of the compensation around the 21st of May. This may be a letter by post or a message in the personal digital message box of the government. The compensation is expected to be paid at the end of May to parents who already receive childcare benefit. Parents who do not receive any childcare benefit can apply for the compensation.

Application for compensation for parents without childcare benefit or municipal subsidy
If you do not receive any childcare benefit or reimbursement from the municipality, you can apply for the compensation for the first and/or second closing period from 1 May at the Social Insurance Bank (SVB) . You will need a ‘Childcare Declaration’ (Verklaring Kinderopvang), which can be downloaded, with explanation, from the SVB website. This statement must be completed by Bink and can be mailed to: A separate ‘Childcare Declaration’ must be filled in for each child. If there is more than one contract for one child, then a separate statement should be filled out for each contract for that child. The compensation for both closing periods (spring 2020 and winter 2020/2021) will be paid to you in one go.

Payment of the excess childcare benefit part by Bink
You have already received the compensation for the months of January and February from Bink.
The compensation for the months of March and April will be fully paid no later than May 12 to all parents who did not or hardly use the emergency care.

Has My Bink been updated?

My Bink has been updated for the situation as of Monday 19 April. Your child is scheduled on the regular contract days again and, for that matter, the situation will be as it was before the corona closure. If your child does not come, would you please unregister your child in My Bink?

What about my discretionary days at out-of-school care?

As we announced in our February newsletter, we will write off the points that were accrued in the period from January 4th, 2021 until and including the last day of emergency childcare. This seems reasonable to us, as these points were not paid for. This is also a necessary step for us as it allows us to limit the losses at the out-of-school care, which are largely the result of compensation offered to parents in the segment above the hourly rate for childcare allowance.

Following, you will find a table with the settlement of the points.

The points credit for the out-of-school care combination contracts has meanwhile been written off for Soest, Soesterberg and Huis ter Heide. The points credit for Hilversum and for the out-of-school holiday contracts has not yet been processed. This will take place shortly, so please keep an eye on My Bink.

What about transport to sports and swimming lessons?

In September we will start again with our transport to sports clubs and swimming lessons. In Hilversum our vans will be running again from September 6, in Soest it will be from September 13.

When is my child able or unable to come to a Bink location?

In principle, your child must stay at home if showing any symptoms. There is a distinction made in age, type of symptoms, and being tested or not. In the “decision tree” enclosed which pertains to children from 0 years of age up until the sixth primary school grade, you are able to see exactly read how it is. The enclosed version is the most recent “decision tree”, but may still be adjusted. As there is some confusion around a stuffy/snotty nose, the government has established some special guidelines. You can find more specific background information and guidelines pertaining to your child’s stuffy nose on the following website.

What are the consequences of the quarantine regulations?

We informed you of the tightening of the quarantine regulations and the consequences hereof last Wednesday pertaining to being able to come or not. This can also be found in the decision tree. We hope that this situation will only seldomly occur. It is at this time also still unclear what the consequences pertaining to the payment of days where your child was unable to attend because of being quarantined will be. Different branch organizations are still in discussion with each other and with the government, it therefore being unable for us to make further statements at this time. We will inform you as soon as it is possible to do so.

On advice of the GGD, we would like to remind you that to end quarantine of children (and adults) self-testing is not accepted by the GGD. This has to be a real GGD test. We follow the advice of the GGD and ask for your understanding

A child or employee in my child's group has tested positive for corona. Should my child be quarantined?

Yes, schools, daycare centres and out-of-school care centres have been informed that the entire class, and in our case the entire group, are to spend 5 days in quarantine as soon as a child or staff member tests positive. On day 5, children and staff must then be tested to be able to lift the quarantine in the event of a negative test result. We hope, of course, that this situation will occur as little as possible. The branch organisations are still further figuring out how this will work out in practice. We will further inform you on this aspect.

In case a child or employee at one location is tested positive, the GGD advises that several employees and children should be put in quarantine. When this happens, so far all parents of the children affected were called. This can mean that our staff members have to call many parents in a short period of time and sometimes this takes too much time. From now on, instead of calling, this may be communicated via a message in My Bink or a text message to parents of children who have to go into quarantine. We ask for your understanding and kindly request you to keep an eye on My Bink and check for these kinds of messages. If children need to be picked up on the day itself, you will, of course, be called.

When do I have to report an infection?

To help reduce infections, it is important to alert each other as early as possible if there has been contact with someone who has tested positive for corona. Therefore, we urge you to always report it to the location if your child, you, or a family member has tested positive for corona and if your child, you, or a family member has been at the location two days or less before the first symptoms appeared. This will give us the opportunity to take appropriate measures in time and, if necessary, to alert others about the situation through communication.

Do I need to get my child tested?

The testing of children is recommended, under certain circumstances, by the government. It is indeed up to you to choose to do so or not as it is not mandatory. It can, however, influence the period of time that a child may or may not attend childcare, playgroup or emergency out-of-school care. It is, for example, possible children of one group who must remain in quarantine because a child from the class is infected can return to childcare earlier if tested on day five and obtains a negative test result. We want to be clear that we never have children tested, or register children to be tested, as it is always left up to the parent. We have noticed that information from media may give the impression that we are able to test a child. This is never the case.

My front door tag no longer works. How is that possible?

Due to a lower and changing occupancy at the locations, and therefore less front door supervision, the front door tags have been deactivated and will not permit you to enter the building as of tomorrow. Should you wish to come in, please ring the doorbell?

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